Internet Service In Puerto Vallarta (Part 1)

Puerto Vallarta is one of the most demanded American and Canadian retirement destinations. There is an essential working population living in this paradise as well.

Therefore, Puerto Vallarta has many reliable internet options that offer reliable, good quality, and high-speed internet services.

The internet service alternatives can be for the short or long term.

This article can overview the serious internet companies and their services, including internet services in small rustic communities outside the city, like the closest small amazing beaches.

Local internet companies

internet serviceTelmex

Telmex (Teléfonos de México) is the most important telecommunication company in the country. Founded in 1947, for decades was the only telephone service provider in Mexico. It became a Mexican Estate company in 1972.

In 1990 was privatized again by a group of investors leading by Carlos Slim, a Mexican businessman. He is one of the wealthiest men in the world. This company brought services to more than 80% of the Mexican population and expanded its services to LATAM.

Carlos Slim companies like Grupo Carso are listed on the Mexican Stock Market. If you want more information, you can read our recent article about how to invest in Mexican Stock Market

Telmex offers a wide range of service package. They can include a telephone line,  TV cable,  internet plus Netflix membership, antivirus, and a national steaming called Claro Video.

Telmex clients can access 9,500 Wifi spots around the country. Also, there is an online and at the headquarters store for their clients of telecommunication devices. In addition, you can choose to pay your purchase monthly in your Telmex bill.

Prices hover around $385.00- $1 500.00 Mexican pesos, depending on your hire service. And there is a installed fee.

The internet service goes from 20Mbps to 400Mbps.

Fiber optic is available depending on location, but they cover almost all the city.

To hire the service, you need an ID, proof of residency (a deed, another bill, or a lease contract).

At Telmex

With the address, the company will check if there is fiber optic service available.

The first monthly payment has to be paid in advance.

They will call you in 24 hours to set an appointment with technically qualified personnel in 24-72 hours. So most of the time, they are speedy.

real estateOnline

Services can be hired on the Telmex website you will see all the services, choose one, then enter the estate (Jalisco), Zip and address, and the system will let you know if there is fiber optic in the area.  Then contact information. A sales representative will call you in the next 24-72 hours.

Telmex also has internet for business, and on-demand to increase for a few days (3-15) the internet velocity (100. 150 y 200MB).

There is a wireless internet 5-10MB service.

Since 2019 there has been no a forced term in Telmex services. You can add services or cancel the subscription at any time.

There is no extra fee for the modem. However, it must be returned if when service is canceled.


There are many easy ways to pay since Telmex cashier at Telmex headquarters in Plaza Caracol, convenience stores (Oxxo, 7 eleven, Walmart), banks, and online.

Telmex is a good choice, however, internal customer service procedures are obsolete and many times the result is poor customer service. 


Check the due date on your bill, payments online or convenience stores and banks have to be done before the due date.

Review the service conditions in the contract; sometimes, there is a 12-24 month force term in these services.

The Telmex phone number 800 123 2222, 24/7 has bilingual assistance, please call before hire the service for further information.

If you want to live in this well-connected wonderful paradise, please check our properties at